CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
Which practice is consistent with good professional email etiquette when sending a large attachment to a client?
Good etiquette is to mention the attachment in the email body and keep the file size reasonable, compressing it where necessary. This alerts the reader to the file and avoids mailbox-limit problems, while unrelated or unmentioned attachments are discouraged.
- ASend it without mentioning it in the body
- BMention the attachment in the body and keep file size reasonable, compressing if neededCorrect
- CSend it only in the subject line
- DAttach several unrelated files to be safe
Explanation
Referring to the attachment in the body ensures the reader notices it, and keeping size reasonable or compressing avoids mailbox limits and delays. Sending it unmentioned or with unrelated files is poor practice.
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