Skip to content

CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

Meera, an accounts executive at an Indian manufacturing firm, notices that a colleague has posted a photo of a confidential draft quarterly results sheet on his personal social media profile. What is the most appropriate action under a responsible-use policy?

Meera should report the matter through the internal channel set out in the policy, such as her manager or compliance officer. Confidential results stay protected even on personal accounts, and internal escalation lets the firm remove the post quietly, whereas public comments or sharing would spread the information further.

  1. AComment on the post asking him to delete it so everyone sees the correction
  2. BReport the matter through the internal channel designated in the policy, such as her manager or the compliance officerCorrect
  3. CShare the post with friends to check whether the numbers are correct
  4. DIgnore it because the post was made on a personal account

Explanation

Confidential business information is protected regardless of whether it is posted on a personal or official account. The proper step is to escalate via the designated internal channel so that the post can be removed and the matter handled discreetly. Publicly commenting draws more attention to the leak.

Did you get it right without looking?

One question tells you little. A timed set on Do's and Don'ts of Communication through Social Media shows your real accuracy, how long you take and where you lose marks.

Practise Do's and Don'ts of Communication through Social MediaFree diagnostic mock

More Do's and Don'ts of Communication through Social Media questions