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CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

An employee of a Pune-based firm learns about an unannounced merger from internal meetings and wishes to post the details on his personal social media account. Which course is appropriate under good social media practice?

The employee should not post the merger details, because they are confidential and not yet public. A personal-views disclaimer, a private account or omitting the company name does not cure the breach, since the information can still spread and harm the firm.

  1. APost it with a note that the views are personal
  2. BAvoid posting because the information is confidential and not yet publicCorrect
  3. CPost it only on a private account with few followers
  4. DPost it after deleting the company's name from the text

Explanation

Confidential business information must not be shared on social media until the organisation officially discloses it. A personal-views disclaimer does not remove the breach. A small private audience or a removed name still leaks sensitive information that can be forwarded or traced.

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