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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

Which of the following best describes business communication?

Business communication is the exchange of information, ideas and messages among people connected with a business to achieve its objectives. It is purposeful and aims at mutual understanding, unlike casual social talk, a one-way order, or bookkeeping, which is only a record-keeping activity.

  1. AExchange of information and ideas among people to carry out the activities of a businessCorrect
  2. BPassing of personal opinions between friends during leisure hours
  3. COne-way broadcast of orders with no need for any response
  4. DMaintenance of financial books of account by an enterprise

Explanation

Business communication is the exchange of information, ideas and messages among people connected with a business so that its objectives can be achieved. Option B is social communication, not business. Option C ignores feedback, which is a part of communication. Option D describes bookkeeping.

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