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ACCA Strategic Professional · Strategic Business Leader · Leading and managing projects

Orrin Pharma is planning a clinical data system. The project manager defines acceptance criteria, agrees test standards and reviews the development process with the supplier before any coding starts, rather than relying on a final inspection. Which approach to quality does this represent?

This is quality assurance within quality planning: setting acceptance criteria and standards and reviewing processes before work starts so defects are prevented. It differs from quality control, which only inspects finished deliverables to detect defects after they have occurred.

  1. AQuality assurance and planned quality built into the process, with prevention preferred to inspectionCorrect
  2. BQuality control only, based on detecting defects in finished deliverables
  3. CCrashing, to shorten the schedule at additional cost
  4. DFast-tracking, to overlap dependent activities

Explanation

Defining criteria and standards up front and reviewing processes is quality planning and assurance, which aims to prevent defects. Quality control is inspection of outputs after production. Crashing and fast-tracking are schedule compression techniques, unrelated to quality management.

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