ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Priya, a team leader, has two staff who disagree about how to approach a project. She tells them to ignore the disagreement and carry on, hoping it will fade. Which conflict-handling style is Priya using?
Priya is using the avoiding style. She is ignoring the disagreement and hoping it fades rather than addressing it. This differs from compromising, collaborating or competing, which all involve actively engaging with the dispute to reach some outcome.
- AAvoidingCorrect
- BCompromising
- CCollaborating
- DCompeting
Explanation
Avoiding means sidestepping or ignoring a conflict in the hope it disappears. Compromising involves each side giving something up, collaborating seeks a joint solution, and competing imposes one side's view. Priya does none of these.
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