CSEET · Business Communication · Communication

Ravi, a sales head, already believes the finance team is careless, so he ignores the figures in their report and dismisses its conclusions. Which barrier is at work?

It is a psychological barrier arising from prejudice. Ravi's fixed opinion about the finance team makes him dismiss the report without weighing its content. Attitudes, biases and preconceptions in the receiver's mind distort reception, unlike physical or language problems, which concern environment or words.

APsychological barrier arising from prejudiceCorrect
BChannel overload
CLanguage barrier due to translation
DPhysical barrier due to distance

Explanation

Preconceived opinions and prejudice about the sender are psychological barriers, because they distort how the receiver perceives the message. Overload concerns excess volume of information, and no translation or distance is mentioned. Ravi rejects the report because of his attitude, not its content.

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