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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

The director of a Chennai firm receives a report from a branch, but the branch manager removed the unfavourable figures before sending it upward, so the director's decision was wrongly based. This is best classified as:

This is filtering. The branch manager deliberately screened out unfavourable data before passing the report upward, distorting the message. It is not overload, distance or word ambiguity, because the loss of meaning came from intentional editing of the content.

  1. AFiltering, a barrier arising from deliberate screening of information in upward communicationCorrect
  2. BChannel overload caused by too many messages
  3. CA physical barrier caused by distance between offices
  4. DA semantic barrier caused by multiple meanings of a word

Explanation

Selective removal of unfavourable information as it moves up the hierarchy is filtering. The cause is not volume, distance or word meaning, though distance exists. The distortion is deliberate, not accidental.

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