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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Meera, a manager at a Chennai company, is furious after a dispute with a vendor. In the next meeting she misreads a colleague's neutral suggestion as criticism and responds sharply. Which barrier best explains her misinterpretation?

Her emotional state distorting perception is the barrier. Anger from the vendor dispute made Meera read a neutral suggestion as criticism. The message itself was fine, and no jargon, technical fault or information overload is described, so the problem lies in her emotions affecting interpretation.

  1. AEmotional state distorting perception of the messageCorrect
  2. BUse of technical jargon by the colleague
  3. CPoor network connectivity during the meeting
  4. DOverloading of information in the message

Explanation

Strong emotions like anger colour how a receiver interprets messages, leading to distortion. The colleague's message was neutral, so jargon is not the cause, and no connectivity or overload issue is described. Hence emotional state is the barrier.

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