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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Sunrise Pharma has a rigid rule that every inter-departmental message must be sent only in writing on a prescribed form signed by the department head, even for urgent matters. Which organisational barrier does this rule mainly create?

The rule creates an organisational barrier of rigid rules and procedures. Compelling every message, including urgent ones, to pass through a signed written form delays communication and discourages quick, informal exchange, so the flow of information in the firm is slowed.

  1. ARigid rules and procedures that slow the flow of communicationCorrect
  2. BPoor retention by the listener
  3. CLanguage differences between sender and receiver
  4. DPhysical distance between offices

Explanation

Compulsory formal procedures for all messages, even urgent ones, create delay and discourage prompt exchange. This is a barrier arising from organisational rules and formality. No language difference, memory problem or physical distance is described.

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