CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
Typing an entire business email in capital letters is regarded in netiquette as:
Writing an entire email in capital letters is treated as shouting, which is discourteous. Netiquette recommends normal sentence case. Capitals do not make a mail legally binding, more formal or secure, and they make the text harder to read.
- AShouting, and therefore discourteousCorrect
- BA way to make the mail legally binding
- CA requirement for formal communication
- DA sign of encryption of the message
Explanation
In online communication, capital letters are read as raised voice or shouting. This can offend the reader and is discouraged. It has no effect on legal validity or security, and formal mail uses normal sentence case.
Did you get it right without looking?
One question tells you little. A timed set on Internet-based Business Communication shows your real accuracy, how long you take and where you lose marks.
More Internet-based Business Communication questions
- Meera, a manager, is chairing a video meeting. Two participants keep speaking together, a third has a noisy background, and another is readi…
- A manager sends an email to the entire company using 'Reply All' to a message that was sent to 400 employees, only to say 'Noted, thanks'. T…
- Mr. Iyer, a manager at a Chennai firm, wants to send a circular to 300 customers so that no customer sees any other customer's email address…
- Which practice is most appropriate for the subject line of a business email to a client about a delayed shipment?
- Which of the following is a recognised limitation of video conferencing in business?
- A company wants to hold a live, face-to-face style discussion between its Mumbai head office and branch managers in Chennai and Delhi withou…