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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Mr. Iyer, a manager at a Chennai firm, wants to send a circular to 300 customers so that no customer sees any other customer's email address. The best approach is to:

The best approach is to place the customers' addresses in the Bcc field. Bcc hides each recipient's address from the others, protecting privacy. Using To or Cc displays every address to all recipients, and Reply All would worsen the exposure.

  1. APut all addresses in the Cc field
  2. BPut all addresses in the To field and ask them not to reply
  3. CPut the addresses in the Bcc fieldCorrect
  4. DForward the mail one by one using Reply All

Explanation

Bcc hides recipient addresses from each other, which protects customer privacy. Cc and To show all addresses to every recipient. Reply All would also expose addresses and spread replies to everyone.

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