CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
A manager sends an email to the entire company using 'Reply All' to a message that was sent to 400 employees, only to say 'Noted, thanks'. The main communication problem created is:
The main problem is information overload. Using Reply All for a trivial acknowledgement sends needless mail to all 400 recipients, wasting their time and cluttering inboxes. Replies should go only to the sender or to those who need the information.
- AInformation overload from unnecessary messages to many peopleCorrect
- BLoss of the message because Reply All deletes the original
- CViolation of the copyright of the original sender
- DConversion of the email into a formal report
Explanation
Reply All sends the response to every recipient. A trivial acknowledgement then clutters 400 inboxes, causing overload and wasted time. It does not delete the original, infringe copyright or change document type.
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