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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Which feature distinguishes email from a traditional postal letter as a medium of business communication?

Email delivers messages almost instantly and leaves a searchable electronic record, unlike a postal letter. It supports attachments and is asynchronous, so the receiver need not be online at the same time, which makes it a widely used business channel.

  1. AIt can never carry attachments
  2. BIt provides near-instant delivery and a searchable electronic recordCorrect
  3. CIt is legally invalid for all business purposes
  4. DIt requires both parties to be online at the same moment

Explanation

Email is asynchronous, delivered almost instantly and stored electronically so it can be searched. It can carry attachments, can serve as business records, and does not need both parties online simultaneously, unlike a live chat or call.

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