CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
A firm's HR head wants a tool to post a topic, let employees reply in threads at their own convenient time, and keep the discussion record visible to all members. Which tool fits best?
An online discussion forum fits best because members can reply to a posted topic in threads whenever convenient, and the whole discussion remains visible as a shared record. Phone calls and meetings are real-time without a record, and fax is simply one-way transmission.
- AOnline discussion forumCorrect
- BTelephone call
- CFax message
- DFace-to-face meeting
Explanation
An online discussion forum supports asynchronous threaded replies and stores the record for members to view later. A telephone call and a face-to-face meeting are real-time and leave no shared record, while fax is a one-way transmission without threaded discussion.
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