CSEET · Business Communication · Communication
Which situation is best suited to a face-to-face oral channel instead of a written one?
A sensitive dispute with a long-standing client is best handled face to face, because tone, body language and instant feedback help resolve misunderstanding and preserve goodwill. Reports, legal notices and price lists need records and wide circulation, so written channels suit them.
- ASending the audited annual report to shareholders
- BRecording a legal notice of termination for evidence
- CDiscussing and calming a sensitive dispute with a long-standing clientCorrect
- DCirculating a detailed price list to many dealers
Explanation
Sensitive matters need tone, gestures and instant feedback, which face-to-face talk gives. Reports, legal notices and price lists need accuracy, records or wide circulation, so written channels suit them better.
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