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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which of the following best describes communication in a business setting?

Business communication is the exchange of information, ideas and opinions between two or more persons so that the message is understood and organisational goals are achieved. It is not one-way sending or only issuing orders; mutual understanding is essential for communication to be complete.

  1. ASending a message from one person to another, whether or not it is received
  2. BExchange of information and understanding between two or more persons to achieve organisational goalsCorrect
  3. CGiving orders from a superior to a subordinate only
  4. DRecording transactions in the books of account

Explanation

Business communication is a two-way exchange of facts, ideas and opinions leading to mutual understanding for organisational purposes. Option A is wrong because a message that is not received or understood does not complete communication. Option C covers only downward communication.

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