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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which of the following is a feature that distinguishes business communication from casual social conversation?

Business communication is purposeful, serving organisational objectives such as informing, instructing or persuading, and is often documented for later reference. Casual social talk generally has no such goal, and business communication is not always informal or restricted from using written forms.

  1. AIt has no defined purpose
  2. BIt is used to achieve organisational objectives and is often recordedCorrect
  3. CIt never uses written forms
  4. DIt is always informal

Explanation

Business communication is purposeful and aimed at organisational goals such as informing, instructing or persuading, and is frequently documented for reference. Casual conversation lacks such purpose. The other options contradict the nature of business communication.

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