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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which statement best describes the principle of courtesy in business communication?

Courtesy means showing respect, politeness and sincerity toward the receiver, even when the message is unfavourable such as a refusal. It is about tone and attitude, not ornate language or channel choice, and it helps build goodwill and positive business relationships.

  1. AUsing the most formal and ornate vocabulary available
  2. BShowing respect, politeness and sincerity toward the receiver, even when refusing a requestCorrect
  3. CAvoiding any mention of the receiver's name
  4. DSending messages only through written channels

Explanation

Courtesy means communicating with respect, politeness and sincerity, and it applies even to unfavourable messages such as refusals. Ornate vocabulary is not courtesy and may reduce clarity. Channel choice and name usage do not define courtesy.

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