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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Which of the following best explains why a complete absence of conflict in an organisation may itself be a problem?

A complete absence of conflict may signal complacency and lack of challenge, which stifles new ideas, innovation and change. Organisations generally benefit from an optimum level of conflict, so no conflict is not automatically a sign of success.

  1. AIt proves that all employees share identical goals
  2. BIt may indicate complacency and lack of challenge, so new ideas and change are stifledCorrect
  3. CIt always leads to higher profits
  4. DIt means managers need not use any conflict resolution techniques

Explanation

Too little conflict can signal apathy, groupthink and resistance to change, so problems are not challenged and innovation suffers. It does not guarantee higher profits or identical goals. The view is that an optimum level of conflict is beneficial.

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