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CMA Foundation · Fundamentals of Business Laws and Business Communication · Do's and Don'ts of Communication through Social Media

Which of the following is a 'don't' when a business uses social media for professional communication?

Posting in an angry or emotional state without reflection is a don't. Such posts tend to be unprofessional and, once shared, spread quickly and are hard to withdraw, whereas proofreading, disclosing sponsorships and following policy are recommended practices.

  1. AProofreading a post before publishing it
  2. BPosting content in an angry or emotional state without reflectionCorrect
  3. CDisclosing a sponsored relationship clearly
  4. DFollowing the organisation's social media policy

Explanation

Posting in anger often leads to regrettable, unprofessional content that is hard to remove once shared. The other three are recommended practices.

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