ACCA Applied Knowledge · Business and Technology · Communicating in business
Which of the following is a typical feature that distinguishes an internal memo from a formal business letter?
An internal memo is usually sent within the same organisation and omits the formal salutation and closing found in a business letter. It uses simple headings such as To, From, Date and Subject, whereas letters are typically sent externally on headed paper.
- AIt is usually sent to people within the same organisation and omits a formal salutation and closingCorrect
- BIt is always sent to external customers on headed paper
- CIt must always be signed by the chief executive
Explanation
Memos are internal documents, typically with headings such as To, From, Date and Subject, and they omit the formal salutation and complimentary close used in letters. They are not for external customers, and no rule requires the chief executive's signature.
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