CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Which of the following is an advantage of oral communication over written communication in business?
Oral communication allows immediate feedback, since the receiver can respond, question or clarify on the spot. Written communication is better for permanent records and lengthy data, while oral messages can be misread because of tone.
- AImmediate feedback is possibleCorrect
- BIt gives a permanent legal record
- CIt is best for lengthy statistical data
- DIt avoids any misunderstanding of tone
Explanation
In oral communication the listener can respond at once, so feedback is immediate. Permanence and suitability for lengthy data are strengths of written communication, and oral messages can easily be misunderstood through tone.
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