CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Which of the following is an essential feature that distinguishes communication from mere transmission of information?
Communication differs from mere transmission because the receiver must understand the message in the sense the sender intended. Words, networks or hierarchy are not required; what is essential is shared understanding between sender and receiver, usually confirmed through feedback.
- AUse of written words only
- BInvolvement of a computer network
- CPresence of a mutual understanding of the message between sender and receiverCorrect
- DExistence of a formal organisational hierarchy
Explanation
Communication needs a sender, a message and a receiver, and it is meaningful only when the message is understood by the receiver. It can be oral, written or non-verbal, and need not use computers or hierarchy, so the other options are wrong.
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