CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following is best described as 'noise' in the communication process?
Frequent power cuts distorting a telephone call are noise. Noise is any interference that disrupts transmission or reception of a message, while a confirming reply is feedback and choosing words is encoding.
- AA clear written instruction sent by email
- BA reply from the receiver confirming understanding
- CFrequent power cuts that distort a telephone conversationCorrect
- DThe choice of words made by the sender
Explanation
Noise is any disturbance that interferes with accurate transmission or reception of the message. Power-related distortion of a call is such interference. A confirming reply is feedback, and word choice is encoding.
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