CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following best captures the core meaning of communication in a business setting?
Communication is the exchange of information, ideas or feelings between two or more persons so that the message is understood. It is not restricted to written documents or downward orders, because understanding by the receiver and the two-way flow are essential to the concept.
- ATransmitting information from one person to another only through written documents
- BExchange of information, ideas or feelings between two or more persons so that the message is understoodCorrect
- CGiving orders from superiors to subordinates in an organisation
- DStoring business records for future reference
Explanation
Communication is a two-way exchange of information, ideas or feelings aimed at shared understanding. Option A is wrong because communication is not limited to written form. Option C describes only downward communication, and option D is record keeping, not communication.
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