CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following is an example of non-verbal communication in a business meeting?
Crossing arms and avoiding eye contact is non-verbal communication because it conveys attitude through body language rather than words. Reading minutes aloud and explaining a chart use spoken language, and an email summary uses written language, so all of these are verbal forms of communication.
- AA manager reading out the minutes of the previous meeting
- BA participant sending an email summary after the meeting
- CAn executive crossing his arms and avoiding eye contact while a proposal is presentedCorrect
- DA presenter explaining a chart using spoken words
Explanation
Non-verbal communication uses body language, gestures, posture and eye contact rather than words. Crossing arms and avoiding eye contact convey attitude without words. Reading minutes and explaining charts use spoken words, and an email summary uses written words.
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