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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which of the following is NOT a necessary element of the basic definition of communication as exchange of information?

A written document is not a necessary element of communication. The basic requirements are a sender, a message and a receiver. The message may be oral, written or non-verbal, so writing is just one of several possible forms and not essential.

  1. AA sender
  2. BA receiver
  3. CA message
  4. DA written documentCorrect

Explanation

Communication needs a sender, a message and a receiver. A written document is only one possible form; communication can also be oral or non-verbal, such as a phone call or gesture.

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