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CMA Intermediate · Operations Management and Strategic Management · Productivity Management and Quality Management

Which one of the following is NOT among the quality management principles on which the ISO 9000 family is based?

Maximising short-term output volume is not an ISO quality management principle. The principles include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management. Volume maximisation is a production target, not a quality principle.

  1. ACustomer focus
  2. BEvidence-based decision making
  3. CRelationship management
  4. DMaximising short-term output volumeCorrect

Explanation

The ISO quality management principles include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management. Maximising short-term output volume is not a principle; it can even conflict with quality and improvement.

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