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CMA Foundation · Fundamentals of Business Laws and Business Communication · Intercultural and International Business Communication

Which practice helps most to overcome the language barrier when an Indian firm sends an email to a client whose first language is not English?

Using short sentences and clearly summarising the key points helps most. Non-native English readers find simple structures easier to understand, while complex sentences, unexplained regional abbreviations and long unsummarised attachments increase the risk of misunderstanding and delay in response.

  1. AUsing short sentences and checking that the key points are clearly summarisedCorrect
  2. BUsing complex sentence structures to appear professional
  3. CUsing regional abbreviations without explanation
  4. DAttaching long documents without any summary

Explanation

Short sentences and a clear summary make a message easier for non-native readers to decode. Complex structures, unexplained abbreviations and unsummarised long attachments all increase the chance of misinterpretation.

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