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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Which step is MOST effective in reducing cultural barriers when an Indian firm negotiates with a foreign team?

Learning about the other culture's customs and not assuming one's own norms apply is most effective. Cultural awareness reduces misreading of etiquette and non-verbal cues. Slang, fast speech and reliance on gestures usually increase confusion because they vary or are hard to follow across cultures.

  1. ALearning about the other culture's customs and avoiding assumptions that one's own norms applyCorrect
  2. BUsing slang and idioms to build rapport
  3. CSpeaking faster to save time
  4. DRelying only on gestures instead of words

Explanation

Cultural awareness and empathy reduce misinterpretation of customs, etiquette and non-verbal cues. Slang and idioms often confuse non-native listeners, speaking fast reduces clarity, and gestures vary in meaning across cultures.

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