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CMA Foundation · Fundamentals of Business Laws and Business Communication · Intercultural and International Business Communication

Which term describes the exchange of information, ideas and meaning between people whose cultural backgrounds differ in language, values and customs?

Intercultural communication is the correct term. It means exchanging information and meaning between people from different cultural backgrounds, whose language, values, customs and norms differ. The other options describe communication with oneself, informal office channels or the direction of flow, not cultural difference.

  1. AIntercultural communicationCorrect
  2. BIntrapersonal communication
  3. CGrapevine communication
  4. DDownward communication

Explanation

Intercultural communication refers to communication between people from different cultural backgrounds. Intrapersonal communication is within oneself, grapevine is informal within an organisation, and downward flows from superiors to subordinates, so none of these captures the cultural difference.

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