CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
A company's HR manager sends a circular to all departments about revised office timings. This communication is best classified as:
The circular is internal communication because both sender and receivers belong to the same organisation. Internal communication covers memos, circulars and notices among employees. Its written form or wide audience does not change its nature, and an official circular is formal rather than informal.
- AExternal communication, because it is written
- BInternal communication, because it flows within the organisationCorrect
- CExternal communication, because it reaches many people
- DInformal communication, because it is a circular
Explanation
Internal communication takes place between people within the same organisation, such as circulars, memos and notices to employees. Being in writing or reaching many people does not make it external. A circular issued by management is formal, not informal.
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