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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

In an organisation, a manager sends a written circular to all department heads through the prescribed reporting channels about a change in leave rules. This communication is best classified as:

The circular is formal communication because it travels through the officially prescribed channels of the organisation and conveys an official policy change. Informal or grapevine communication arises outside official channels through personal relationships, so it does not describe a written circular issued by management.

  1. AFormal communicationCorrect
  2. BInformal communication
  3. CGrapevine communication
  4. DNon-verbal communication

Explanation

Communication that follows the official channels of the organisation structure and is meant for official purposes is formal communication. A circular sent through prescribed channels fits this. Grapevine is an informal, unofficial network and does not apply here.

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