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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

In a firm, a production worker passes a suggestion about machine maintenance to her supervisor, who forwards it to the plant manager. Which direction of communication does this represent?

This is upward communication because the message travels from a subordinate worker up through the supervisor to the plant manager, that is, from a lower level of the hierarchy to a higher one. Suggestions, feedback and reports typically follow this path.

  1. AUpward communicationCorrect
  2. BDownward communication
  3. CHorizontal communication
  4. DDiagonal communication

Explanation

Information moving from lower levels of the hierarchy to higher levels is upward communication. Suggestions, feedback and reports typically flow this way. Downward communication would be instructions flowing from the manager to workers.

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