CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Mehta Textiles has a rule that all communication between departments must go only through the respective department heads, even for routine clarifications. Staff report slow responses and missed deadlines. Which remedy best addresses this barrier?
Allowing direct cross-departmental communication for routine matters, with department heads kept informed, is the best remedy. The barrier is a rigid channel that slows messages. Lateral communication removes the delay while preserving oversight, whereas more approval levels or a quieter building would not fix the procedural bottleneck.
- AIncrease the number of approval levels for accuracy
- BBan all written communication in favour of oral talk
- CPermit direct cross-departmental communication for routine matters with heads kept informedCorrect
- DShift the office to a quieter building
Explanation
The barrier is a rigid formal channel that delays routine messages. Allowing direct lateral communication for routine issues, while keeping heads informed, cuts delay and retains control. Adding approval levels worsens the delay, and a quieter building addresses noise, not procedure.
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