Skip to content

CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

In a Chennai firm, a message from the CEO passes through three levels of managers before reaching floor staff, and its content gets altered along the way. Which measure most directly reduces this barrier?

Shortening the communication chain by using direct channels like town halls or group emails is the best measure. Distortion occurs because the message is filtered at each level, so fewer intermediaries mean fewer chances of change. Adding levels or jargon would worsen the problem.

  1. AIncrease the number of intermediate levels to share the task
  2. BShorten the chain by using direct channels such as town halls or group emailsCorrect
  3. CMake the message more confidential
  4. DUse more technical vocabulary in the message

Explanation

Distortion arises from the long chain of transmission, called filtering. Reducing the number of links, for example by addressing staff directly, lowers the chance of change. Adding levels increases distortion, and jargon or confidentiality does not address it.

Did you get it right without looking?

One question tells you little. A timed set on Barriers to Business Communication shows your real accuracy, how long you take and where you lose marks.

Practise Barriers to Business CommunicationFree diagnostic mock

More Barriers to Business Communication questions