CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
A Mumbai company with branches in several Indian states faces delays because instructions are misunderstood by staff with different native languages. Which combination of measures best overcomes this while preserving accuracy?
Using plain standard language, short sentences and visual aids, and then confirming understanding through feedback, best overcomes language-based misunderstanding. Slang and idioms add ambiguity, oral-only messages leave no record, and changing delivery time does not address comprehension, so those options would not solve the problem.
- AUse idioms and slang so that messages sound friendly, and avoid follow-up
- BSend messages only orally, without any written record
- CUse plain standard language, short sentences, visual aids where useful, and confirm understanding through feedbackCorrect
- DIncrease the speed of delivery by sending messages only late in the evening
Explanation
Language differences are best handled by plain, simple wording, visuals and confirmation of understanding. Idioms and slang worsen misinterpretation, oral-only messages lack a record, and timing alone does not fix comprehension.
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