CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
A Pune manager tells a new clerk, 'Process the file ASAP and loop in the stakeholders.' The clerk, unfamiliar with these expressions, does nothing. Which type of barrier is mainly operating?
The main barrier is a semantic barrier. The manager used jargon and abbreviations the clerk did not understand, so the meaning of the words failed to reach him. The facts do not point to noise, hierarchy or fear as the cause.
- APhysical barrier caused by noise in the office
- BSemantic barrier arising from unclear or unfamiliar words and jargonCorrect
- COrganisational barrier caused by a long chain of command
- DPsychological barrier caused by fear of the manager
Explanation
The failure arises because the clerk does not understand the words and jargon used. Meaning of language is the issue, which is a semantic (language) barrier. Nothing in the facts mentions noise, hierarchy or fear.
Did you get it right without looking?
One question tells you little. A timed set on Barriers to Business Communication shows your real accuracy, how long you take and where you lose marks.
More Barriers to Business Communication questions
- In a Pune manufacturing firm, a purchase request must pass through six levels of managers before reaching the decision maker, and by the tim…
- A Mumbai exporter's team makes a casual thumbs-up gesture to a counterpart from a country where that gesture is considered offensive, causin…
- Rohit, a sales executive at a Pune firm, is extremely anxious about speaking in front of his seniors, so he avoids sharing his ideas in revi…
- A Chennai-based firm's manager writes in an email to a supplier, 'Please dispatch the consignment at the earliest.' The supplier does not kn…
- In business communication, a 'barrier' is best described as:
- Rohit, a manager in Pune, interprets every instruction from his team through his own past experiences and strong prejudices, and so often mi…