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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Rohit, a manager in Pune, interprets every instruction from his team through his own past experiences and strong prejudices, and so often misreads the intended meaning. Which type of barrier is mainly affecting his communication?

The barrier is a personal barrier, because Rohit's own prejudices and past experiences colour how he understands instructions. Physical, technical or mechanical barriers concern surroundings or equipment, not an individual's attitudes and biases, so they do not fit this situation.

  1. APersonal barrierCorrect
  2. BPhysical barrier
  3. CTechnical barrier
  4. DMechanical barrier

Explanation

Barriers arising from a person's own attitudes, prejudices, emotions and experiences are personal barriers. Physical barriers relate to environment such as noise or distance. Technical and mechanical barriers involve equipment or channel failures, which are not described here.

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