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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Rohit, a sales executive at a Pune firm, is extremely anxious about speaking in front of his seniors, so he avoids sharing his ideas in review meetings. Which type of barrier to communication is this?

This is a psychological barrier. Rohit's anxiety about speaking before seniors is a mental or emotional state within the person, and it stops him from sharing ideas. Physical, language and technological barriers relate to surroundings, words or equipment, none of which is involved here.

  1. APsychological barrierCorrect
  2. BPhysical barrier
  3. CLanguage barrier
  4. DTechnological barrier

Explanation

Anxiety and fear of speaking arise from the individual's state of mind, so they are psychological barriers. Noise or distance would be physical, and differences in words or meanings would be language barriers. Nothing in the situation points to equipment or language.

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