CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
A purchase officer emails a vendor: 'Please send 500 units.' The email omits the product code, price and delivery date, so the vendor must write back with questions. Which feature is lacking?
Completeness is lacking. An effective message must give the receiver all the information needed to act, such as product code, price and delivery date. Leaving these out forces extra correspondence and delays, even though the message is short.
- AConsideration
- BCompletenessCorrect
- CCandour
- DConciseness
Explanation
Completeness means the message contains all facts the receiver needs to act without further queries. Missing code, price and date forced a follow-up. Conciseness is not the problem, since brevity here removed essential facts rather than excess words.
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