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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

A shop-floor supervisor at Bharat Auto sends a written report to her department head, who forwards it to the general manager. This flow of formal communication is best described as:

This is upward communication. The report travels from a subordinate at a lower level to higher levels of authority through the formal hierarchy, supervisor to department head to general manager. Downward communication would flow from superiors to subordinates, and horizontal communication would occur between people at the same level.

  1. ADownward communication
  2. BHorizontal communication
  3. CUpward communicationCorrect
  4. DDiagonal communication

Explanation

The report moves from a lower level to successively higher levels in the hierarchy, which is upward communication. Downward would be from superiors to subordinates, and horizontal would be between peers at the same level.

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