ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
An accountant regularly misses deadlines because she lacks knowledge of a new accounting software package. Which response BEST addresses the root cause of the ineffectiveness?
Targeted training on the software is the best response because the problem is a knowledge gap, not a lack of motivation or supervision. Matching the remedy to the root cause is the most effective way to restore performance and meet deadlines.
- AProvide targeted training on the softwareCorrect
- BIncrease her monthly bonus to raise motivation
- CMove her desk closer to her supervisor
Explanation
The cause is a skills and knowledge gap, so training directly resolves it. A higher bonus addresses motivation, which is not the problem here. Closer supervision does not supply missing knowledge and may reduce morale.
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