CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Before drafting a notice for factory workers with limited English, a supervisor chooses simple words and short sentences, thinking about what the workers already know and need. Which principle is she applying?
Consideration is being applied. The supervisor shapes the notice around the readers' language ability and needs, using simple words and short sentences. This receiver-focused approach makes the message easier to understand and act upon.
- AConsideration (receiver-oriented approach)Correct
- BConcealment of information
- CComplexity of style
- DCentralisation of authority
Explanation
Consideration means adapting the message to the receiver's background, needs and language level, the 'you' attitude. Concealment and complexity work against effective communication, and centralisation is a management concept, not a communication principle.
Did you get it right without looking?
One question tells you little. A timed set on Features of Effective Business Communication shows your real accuracy, how long you take and where you lose marks.
More Features of Effective Business Communication questions
- Which statement about the nature of business communication is correct?
- Which of the following best describes business communication?
- Which of the following is an example of non-verbal communication in a business meeting?
- A sales head sends a long, detailed email with five attachments to a regional team five minutes before a client meeting. Team members skim i…
- A company's CEO tells a shareholder over a phone call, 'Our results are good.' The shareholder understands this as a promise of a high divid…
- Sunita, a manager at Kaveri Textiles in Surat, sends a circular to all branches and never checks whether staff understood it. Which essentia…