CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Which of the following is an example of non-verbal communication in a business meeting?
Maintaining eye contact and nodding while a colleague speaks is non-verbal communication. It conveys attention and agreement through body language rather than words, whereas reading a report, sending an email or making a phone call all rely on spoken or written language.
- AA presenter reading out a written report
- BA manager maintaining eye contact and nodding while a colleague speaksCorrect
- CAn email sent to all participants
- DA telephone call to a client
Explanation
Non-verbal communication conveys messages without words, through eye contact, gestures, posture and facial expression. Reading a report, emailing and phoning all use words, spoken or written, so they are verbal.
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