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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

During a review meeting at a Pune firm, the finance head says 'I fully support your proposal' but keeps his arms tightly crossed, avoids eye contact and frowns. The most accurate interpretation in communication terms is that:

His spoken support and his closed, frowning body language send inconsistent signals, so the listener may doubt his sincerity. Receivers often trust non-verbal cues over words when the two conflict, which reduces the effectiveness of the message even though the words themselves were clear.

  1. Ahis verbal and non-verbal signals are inconsistent, so the listener may doubt the sincerity of the messageCorrect
  2. Bthe message is purely non-verbal because gestures override words
  3. Cthe communication is effective because the words were clear
  4. Dno communication has occurred since he did not write anything

Explanation

When words and body language conflict, the receiver tends to trust the non-verbal cues, creating doubt about sincerity. The message is not purely non-verbal as words were spoken, and clear words alone do not make communication effective. Oral communication is verbal, so communication did occur.

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