CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control
Which of the following is an example of oral formal communication in an organisation?
A board meeting on the annual budget is oral formal communication because spoken words are used through an official channel. A circulated report is written, a smile is non-verbal, and a canteen rumour is informal grapevine communication.
- AA quarterly report circulated to directors
- BA board meeting held to discuss the annual budgetCorrect
- CA smile exchanged between two employees
- DA rumour about promotions in the canteen
Explanation
A board meeting uses spoken words within the official structure, so it is oral and formal. A report is written. A smile is non-verbal. A canteen rumour is oral but informal, so it is grapevine rather than formal communication.
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