CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Meera, a finance executive, avoids sharing a mistake she found in a report with her superior because she fears criticism, so the error is reported late. This is best described as a barrier arising from:
This is a barrier arising from emotional state and fear of the receiver's reaction. Meera withholds information because she dreads criticism, which is a personal psychological factor, not a problem of the medium, word meaning or physical distance.
- AEmotional state and fear of the receiver's reactionCorrect
- BChoice of an unsuitable medium
- CSemantic ambiguity in the words used
- DGeographical distance between the parties
Explanation
Her fear of criticism is a personal, emotional factor that inhibits upward communication. The medium, word meaning and distance are not the cause in the facts given.
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