CSEET · Business Communication · Business Correspondence

Meera Traders receives a defective consignment from Anand Industries. Meera's manager writes: 'Your careless staff have again sent rubbish. Replace it immediately or face consequences.' Which statement best identifies the principal fault against effective letter-writing principles, and the correct remedy?

The main fault is lack of courtesy and consideration. The remedy is to state the defect factually, ask politely for replacement and specify a reasonable date. Accusations and threats damage goodwill, whereas a calm, specific complaint is more likely to get a prompt response.

ALack of conciseness; remedy is to add more background details
BLack of courtesy and consideration; remedy is to state the defect factually, request replacement politely and indicate the desired dateCorrect
CLack of completeness; remedy is to omit mention of the defect
DExcess formality; remedy is to use slang to sound friendly

Explanation

The letter is accusatory and rude, violating courtesy and consideration, and gives no specifics such as details of the defect or a date. A good complaint states facts calmly, requests action and sets a reasonable deadline. Adding background or slang does not cure the tone.

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